Empowering Businesses with Tailored Payment Solutions: Insights from ClearAccept's Annual Payments Strategy Group

ClearAccept is dedicated to providing payment solutions that meet the evolving needs of our ClearCourse software customers. We strive to develop products that will have the most significant impact on our customers' businesses, both now and in the future. This means focusing our resources on features that add value, and avoiding those that do not. 

To better understand our customers' unique payment requirements, we recently held our first Payments Strategy Group meeting. This was an opportunity for us to connect with our customers directly, discuss payment solutions and feature updates that are most important to them, and gain insights into their needs. 

At the event, we invited a small number of our customers from various ClearCourse software platforms to join us for a day of learning and sharing. The day was split into two parts. First, we had three external speakers from Mastercard, Amex, and Deko provide insights on payment trends such as Open Banking and Buy Now Pay Later, giving businesses a better understanding of what payment methods their own customers might start to expect. 

We then hosted an inclusive, open forum with customers from all sectors, size and roles to discuss products and updates that are on our roadmap, seeking feedback and thoughts on what was most important to them. 

We enjoyed getting to learn directly from customers like you, and, as well as your feedback on the product roadmap, took 3 key things away with us. 

Firstly, we discovered that when you give people the space and freedom to talk about interesting topics - they will, as evidenced by the engaging and thought-provoking conversations we had with our customers. 

Secondly, we gained valuable insights into the distinct priorities and needs that vary by sector, and our Product team's skills are instrumental in delivering value to as many customers as possible. 

We also learned that Buy Now Pay Later and Open Banking are rapidly expanding payment methods, and when businesses understand how they work, they can have a significant positive impact on unlocking customers and streamlining admin processes. 

At ClearAccept, we remain committed to developing payment solutions that are tailored to the unique needs of our customers, and we look forward to hosting future events to continue the conversation.